1. Return Eligibility You may return items within 7 days from the date of delivery if they are in their original, unused condition. The items must be returned with all original packaging, including labels and tags. Please note that items that have been damaged, used, or altered in any way will not be eligible for a return.
2. Return Process To initiate a return, please contact us within 7 days of receiving your order. Provide your order number and the reason for the return. Our team will guide you through the return process. All return shipping costs are the responsibility of the customer, unless the product received is defective or incorrect.
3. Refunds Refunds will be processed in the form of Cash on Delivery for the returned product. The refund will be issued once the returned item has been inspected and confirmed to meet the return eligibility criteria. The refund will be made during the next delivery attempt made by our delivery team.
4. Non-Returnable Items Certain items may be non-returnable, such as products that have been opened or used, or items that are customized. These exceptions will be clearly noted on the product page before purchase.
5. Damaged or Incorrect Items If the item you received is damaged, defective, or incorrect, please contact us immediately. We will provide instructions for returning the item, and we will either send a replacement or issue a full refund, depending on your preference.
6. Exchanges At this time, we do not offer direct exchanges. If you would like a different item, you will need to return the original item and place a new order.
7. Contact Us If you have any questions or need assistance with the return process, please contact us at [email protected].